Privacy Policy – B4U Build

B4UBUILD - PRIVACY POLICY

B4UBUILD Operations Pty Ltd (ACN 624 935 708), its subsidiaries and affiliates in Australia (collectively referred to as B4UBUILD) are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy:

“B4UBUILD”, “we”, “us” or “our” refers to B4UBUILD Operations Pty Ltd (ACN 624 935 708); and
“you” refers to any entity or individual about whom we collect personal information.

About B4UBUILD

B4UBUILD is a web platform designed to assist home-owners by providing information about certain home renovation and development processes along with their respective costs and considerations

What information does B4UBUILD collect about you?

(a) Website users, clients and prospective clients

When you use our website, enquire about our services, or when you become a client of B4UBUILD, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but may typically include:

your name, e-mail, phone number, address and other contact details;
social media information;
age, date of birth;
access information and passwords required to provide our services;
payment account details (B4UBUILD will not store any credit card information, and all payments are processed by third party merchant services providers);
information about your project, such as your budget, home layout and other personal aspects pertaining to your build;
your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information; and
any additional personal information you provide to us, or authorise us to collect, as part of your interaction with B4UBUILD.

(b) Prospective employees or applicants

We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.

We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions.

B4UBUILD may collect personal information about other individuals who are not clients of B4UBUILD. This includes potential clients and members of the public who participate in events we are involved with, individual service providers, suppliers and contractors to B4UBUILD, and other individuals who interact with B4UBUILD on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with B4UBUILD. Generally, it would include name, contact details, and information regarding our interactions and transactions with you.

You can always decline to give B4UBUILD any personal information we request, but that may mean we cannot provide you with some or all of the goods and/or services you have requested. If you have any concerns about personal information we have requested, please let us know.

How and why does B4UBUILD collect and use your personal information?

B4UBUILD collects personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including managed IT and cyber protection. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.

The purposes for which B4UBUILD usually collects and uses personal information depends on the nature of your interaction with us, but may include:

(a) contact us through our website or online platform;

(b) submit or volunteer any information to us through our website or online platform

(d) responding to requests for information and other general inquiries;

(e) submit any of our online sign up forms;

(f) communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter), advertising, or otherwise;

(g) contracting third party services;

(h) researching, developing, and expanding our products and services;

(i) informing you of our activities, events, facilities, and services;

(j) invest in our business or enquire as to a potential purchase in our business;

(k) recruitment processes (including for volunteers, internships and work experience);

(l) to comply with our legal obligations, resolve any disputes that we may have with any of our clients, and enforce our agreements with third parties; and

(m) responding to general enquires and complaints.

B4UBUILD generally collects personal information directly from you. We may collect and update your personal information via our website, over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example from:

our affiliated and related companies;
through marketing, client and supplier lists provided to us; and
third party suppliers and contractors who assist us to operate our business.

B4UBUILD also collects and uses personal information for market research purposes and to innovate and improve our delivery of products and services.

How does B4UBUILD interact with you via the internet?

You may visit our website (https://b4ubuild.com.au/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to B4UBUILD will be managed in accordance with this Privacy Policy.

B4UBUILD's website uses cookies. A “cookie” is a small file stored on your computer's browser, which assists in managing customised settings of the website and delivering content. We may collect certain information such as your device type, browser type, IP address, pages you have accessed on our website and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

You may have accessed B4UBUILD's website by third-party websites and B4UBUILD’s website may contain links to third-party websites. B4UBUILD is not responsible for the content or privacy practices of websites that are linked to our website.

Can you deal with B4UBUILD anonymously?

B4UBUILD may provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, to use our tool effectively, it is not practicable for B4UBUILD to deal with individuals anonymously or pseudonymously on an ongoing basis.

How does B4UBUILD hold information?

B4UBUILD stores information by electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas).

We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

B4UBUILD maintains physical security over paper and electronic data stores, such as through locks and security systems. We also maintain computer and network security, for example, we use firewalls and other security systems such as user identifiers and passwords to control access to our computer systems.

Our website does not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our website are encouraged to exercise care in sending personal information via the internet.

From time to time, we take steps to destroy or de-identify information that we no longer require.

Does B4UBUILD use or disclose your personal information for direct marketing?

B4UBUILD may use or disclose your personal information for the purpose of:

(a) informing you about our services, upcoming promotions and events, or other opportunities that may interest you;

(b) to provide goods, services or information to you;

(d) to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;

(e) to improve and optimise our service offering and customer experience;

(f) to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;

(g) to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you;

(h) to consider an application of employment from you; and

(i) to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications.

If you do not want to receive direct marketing communications, you can opt-out or unsubscribe at any time by contacting us using the contact details below or by electronic means described in the relevant communication (such as unsubscribe buttons or links).

If you opt-out of receiving marketing material from us, B4UBUILD may still contact you in relation to its ongoing relationship with you, including in relation to billing or services you have specifically requested from us.

How does B4UBUILD use and disclose personal information?

(a) For clients

The purposes for which we may use and disclose your personal information will depend on the services we are providing to you. For example, you have engaged us to deliver a service, we will only use your client database information to contact said clients where relevant to services provided to you and with your express permission.

(b) Disclosure to contractors and other service providers

B4UBUILD may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, payment systems, data analysis, client satisfaction surveys, information technology services and support, website maintenance/development, archiving, mail-outs, and market research.

Personal information may also be shared between related and affiliated businesses of B4UBUILD, located in Australia and overseas.

Third parties to whom we have disclosed your personal information may contact you directly on our instructions to let you know they have collected your personal information and to give you information about their privacy policies.

B4UBUILD will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

1. administering billing and payments and debt recovery;

2. planning, managing, monitoring and evaluating our services;

3. quality improvement activities;

4. statistical analysis and reporting;

5. training staff, contractors and other workers;

6. risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);

7. responding to enquiries and complaints regarding our services;

8. obtaining advice from consultants and other professional advisers; and

9. responding to subpoenas and other legal orders and obligations.

(d) Other uses and disclosures

There are some circumstances in which we must disclose personal information, for example:

1. as required by any law (including the Privacy Act 1988 (Cth)); and/or

2. in order to sell our business (in that we may need to transfer personal information we hold to a new owner).

There are also circumstances where B4UBUILD may re-publish user generated social media content that mentions or promotes B4UBUILD’s services and events. However, B4UBUILD will only republish any such content with the express written permission of the owner and seek to limit (where possible) any personal information being contained in the re-published content.

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Does B4UBUILD disclose your personal information overseas?

Whilst B4UBUILD is an Australian organisation, it works with clients, service providers, sponsors and commercial interests that may be based overseas. It is possible that your personal information may be disclosed to overseas recipients in limited circumstances (for example when held on third party cloud storage service providers that are based overseas).

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

We will not disclose an individual’s personal information to any entity outside of Australia that is in a jurisdiction that does not have a similar regime to the Australian Privacy Principles or an implemented and enforceable privacy policy similar to this Privacy Policy. We will take reasonable steps to ensure that any disclosure to an entity outside of Australia will not be made until that entity has agreed to safeguard personal information as we do.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by B4UBUILD on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact B4UBUILD at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to the privacy officer at the contact details set out below.

The privacy officer will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and try to resolve a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that B4UBUILD may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

How are changes made to this Privacy Policy?

B4UBUILD may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact B4UBUILD?

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact the B4UBUILD privacy officer using the details set out below:

Privacy Officer

Name: Jared Kemp

Email: hello@b4ubuild.com.au

This Privacy Policy was last updated in October 2025.